The Rules and regulations herein seek to spell out the rights, duties and obligations of the Distributors of K-LINK Healthcare India Pvt. Ltd. (Company) in the course of carrying out their business with the company. The stipulated rules are also intended to promote understanding and harmony, not only as between the company and the Distributors but also between the Distributors in turn.

The Polices and Procedures, Rules and Regulations and Code of Ethics as stated below will govern the day-to-day business operations of K- LINK Healthcare vis-a-vis a member. The entire understanding between the Company and the member is reflected by these policy and procedures along with the other documents that a member is required to execute like the application form, the product, plans & package details and the terms and condition thereon.

The rules and regulations of K-LINK are set not to restrict the freedom of the Distributors but to safe guard their interest, rights, benefits and to install responsibilities. Distributors should understand that by complying with the Policies and Procedures and Rules of Conduct, you demonstrate that you are a responsible and an ethical person. Conversely non-compliance will result in the damage of your own reputation and of the Company.

All distributors are very much advised to acquaint themselves with the rules as they are expected to abide by them diligently at all times. The Company must caution that a Distributor who violates the Rules or any term thereof may have his Distributorship terminated or cancelled by the Company. The Company also reserves the right to change the Rules, Wholly, or Partly as and when the Company deems proper and necessary.

To become an Independent Distributor and introduce various other people to the K-LINK Healthcare, marketing network to market the products, is totally optional to a member. He is under no compulsory obligation to do so. An Independent Distributor must, therefore, clearly understand that he refers further member to K-LINK Healthcare Marketing Network solely for his own benefit and such benefits accrue to him at no extra cost paid by him to K-LINK Healthcare.

These polices and procedure are drawn up by K-LINK Healthcare to be effective from 1st of September, 2003 and the K-LINK Healthcare reserves its absolute right to issue additional procedures, guidelines, brochures and literatures and may also alter, modify or withdraw any such existing procedures, guidelines etc., as may be required and deemed necessary by K-LINK Healthcare from time to time. A member, therefore shall have no objection whatsoever for the above additions, alterations, modifications, introductions and changes. Some of the changes modifications etc., may also become necessary in course of time to conform and comply with various directives, guidelines etc., prescribed by various authorities and also the laws promulgated by any relevant regulatory authority in India. K-LINK Healthcare, however would give proper notice to the members in respect of any such future change, amendments etc., in the Polices, Procedures and terms and conditions.

K-LINK Healthcare always presumes and a prospective member always confirms that before he/she expresses his/her desire to become a member of K-LINK Healthcare plan, he or she has received, read and clearly understood the Policies, Procedures and the terms and conditions etc., of the K-LINK Healthcare governing his/her membership.

Product Quality Guarantee:

K-LINK is committed to provide quality products at low cost. The Company shall replace defective of damaged product sold to Distributors or Customers. However this guarantee does not cover tampered, contaminated, misused or expired products. So long as the customer produces sufficient evidence. K-LINK will meet the demand for replacement of products. However the customer must present the purchase receipt with the returned goods to the distributor who sold the goods, who will then submit the returned goods together with the original receipt and the duly filled form at the Head Office.

Method of Purchase:

• Distributors must purchase K-LINK's product from the Company / Superstockist / Stockist / Mobile Stockist only.
• All transactions should be paid by DD / Cash. Distributors must demand a receipt for their purchase.
• Distributors are not allowed to sell or distribute K-LINK's Products overseas, unless prior written approval is obtained from the Company.
• The Company does not sell its products to non K-LINK Distributor.

• K-LINK guarantee Retail customers and Distributors a refund or replacement of products sold within a period of 90 days from the date of purchase if the customer is not satisfied with the product or its found defective due to manufacturing.
• According to the product guarantee, the appointed distributors who receives any returned goods have to return the goods to the Head office. Depending on the situation a decision will be made to refund or replace the goods.
• The following flow depicts the line of responsibility for our product guarantee/Customer --> Distributor --> Leader --> K-LINK.
• K-LINK's Product guarantee and buy back policy takes effect from the date of purchase by the Distributor for a valid period of 90 days. Beyond this period the Company bears no responsibility.
• Upon request of the returned goods, the Company shall deduct the taxes and duties paid for the product and refund the balance amount to the Customer or Distributor.
• K-LINK guarantee the Members a refund for the Starter Kit/ Business Kit within a period of 90 days from the date of purchase provided he returns all the contents of the kit with a copy of the purchase bill.

• Any person holding Indian Citizenship of age 18 years and above are eligible to apply for the Distributorship.
• An application must fill in the prescribed application form and sign a declaration saying that he/she have read and understood the Rules and Regulations, Policies and Procedures and Code of Ethics of K-LINK Healthcare India Pvt. Ltd. and will abide by them.
• The Company has the right to reject any application without any explanation.
• K-LINK Distributors are not employees, agents or representatives of the Company.
• The applicant's sponsor must be an existing Distributor of the Company.
• The right to the Distributorship solely belongs to the Distributor and should not be shared with any other person except his/her spouse.
• All applicants must complete and submit an application form with a fee of Rs.650/ Rs.3000 for starter kit/Business Kit.
• Should an applicant decide not to pursue the Distributorship he/she may return the Starter kit/Business Kit with its original contents with the purchase bill to the Company for a full refund within the cooling period of 90 days.

Product Quality Guarantee:

K-LINK is committed to provide quality products at low cost. The Company shall replace defective of damaged product sold to Distributors or Customers. However this guarantee does not cover tampered, contaminated, misused or expired products. So long as the customer produces sufficient evidence. K-LINK will meet the demand for replacement of products. However the customer must present the purchase receipt with the returned goods to the distributor who sold the goods, who will then submit the returned goods together with the original receipt and the duly filled form at the Head Office.

Method of Purchase:

• Distributors must purchase K-LINK's product from the Company / Superstockist / Stockist / Mobile Stockist only.
• All transactions should be paid by DD / Cash. Distributors must demand a receipt for their purchase.
• Distributors are not allowed to sell or distribute K-LINK's Products overseas, unless prior written approval is obtained from the Company.
• The Company does not sell its products to non K-LINK Distributor.

Product Pricing:

• The company shall fix all retail prices of K-LINK Products.
• A Distributor must not engage in price under cutting or over charging the Customers. This is an unethical conduct and the Company reserves the right to terminate the Distributorship or take legal action against the offender.
• A Distributor must not organize his/her own sales, promotion or make special offers for products unless written approval has been obtained from the Company.
• A Distributor must not sell the product with expired shelf life.

Distributor Code of Ethics:

Every Distributor who launches his/her direct selling business in K- LINK should abide by the K-LINK's Distributors Code of Ethics that aim to establish or enhance the reputation and image of the Company. K-LINK reserves the right to terminate the Distributorship if any Distributor is found to breach its Code of Ethics or to adhere to our Policies and Procedures and Rules and Regulations.

Product Pricing:

• The company shall fix all retail prices of K-LINK Products.
• A Distributor must not engage in price under cutting or over charging the Customers. This is an unethical conduct and the Company reserves the right to terminate the Distributorship or take legal action against the offender.
• A Distributor must not organize his/her own sales, promotion or make special offers for products unless written approval has been obtained from the Company.
• A Distributor must not sell the product with expired shelf life.

Distributor Code of Ethics:

Every Distributor who launches his/her direct selling business in K- LINK should abide by the K-LINK's Distributors Code of Ethics that aim to establish or enhance the reputation and image of the Company. K-LINK reserves the right to terminate the Distributorship if any Distributor is found to breach its Code of Ethics or to adhere to our Policies and Procedures and Rules and Regulations.

• To Strictly abide by the principle of honesty, trustfulness and etiquete. To promote a culture of love and care adopted by K-LINK and to realize the Company's vision of going Global as reflected in our motto-Your Global Link.
• Do not resort to unethical means in conducting direct sales and refrain from damaging the company or its Distributors.
• A member shall not in any manner solicit any business from a prospective purchaser to whom another member of the Company is Marketing or is already in negotiation. If such fact come to the knowledge of the Company, the benefits of the efforts of the defaulting member would be automatically transferred to the original member who had first approached the customer. The decision of the Company in this regard cannot be disputed by any member.
• Be sincere when presenting K-LINK's Marketing Plan to friends and be committed to achieve sales target.
• Do not criticize or pass slanderous remarks on other Companies or Distributors.
• Be loyal to the Company.
• To abide by the Retail Price set by the Company and do not resort to price undercutting for achievement of personal benefits.
• It is forbidden to use the Company's resources to conduct any business that competes with K-LINK.
• Be committed to the image building of K-LINK and strive to fulfill the needs of customers and downlines in order to achieve customer satisfaction with the Company and its products and services.

• A Distributor is not allowed to use the word 'Employee' or 'Agent' of K-LINK in his/her personal printed materials.
• A Distributor is not allowed to claim that he/she owns or has the right of Distributorship to any region.
• A Distributor must keep record of his/her annual report to the Income Tax department and pay own Income Tax.
• A Distributor must not stock up inventory for the purpose of gaining his/her bonus or promotion.
• Upon closing a transaction the Distributor must present a receipt to the customer.
• With regard to complaints related to the use or misuse of products Distributor must endeavor to offer an explanation but has no right to represent K-LINK in offering its products guarantee buy back policy as a solution.
• Distributors must foster friendship and harmony among each other and help to promote the culture of loving and caring

• A K-LINK Distributor must be honest in promoting K-LINK products and marketing plan must not resort to profiteering.
• A K-LINK Distributor must explain clearly to his/her customers that the Company's marketing plan based on the sale of products and does not depend on unrealistic means to profiteer. Hence a Distributor must work in promoting the sale of the products in order to make profits and develop a visible sales network.
• A Distributor must not alter the contents of K-LINK product catalogue misrepresent the specifications or overstate the value and quality of any products. A Distributor shall be held responsible and must compensate to the Company for any damage to its reputation or financial losses arising from the legal actions taken on such malpractices.
• A Distributor must promote K-LINK products according to the Company's written specifications He/She is not permitted to amend or overstate the facts.
• A Distributor MUST NOT CLAIM OR ADVERTISE the K-LINK products as medicines which can treat or cure any disease.

Product Display and packaging :

• A Distributor is not permitted to repack or add trademarks to K-LINK Products.
• K-LINK products must be sold in its original packaging.
• A Distributor is not permitted to sell or display K-LINK products and products literature in any retail outlets or stalls.
• A Distributor must not display or sell its products at any exhibitions or trade fair without written approval from the company.

Advertisement and Use of trademark:

• A Distributor is not allowed to advertise K-LINK products or its Marketing Plan without written approval from the Company.
• A Distributor is not allowed private use of the name and registered trademarks of K-LINK products or any symbols representing K-LINK or its product except for the printed material provided by the Company.
• When a Distributorship is terminated or cancelled, the Distributor must
  • Stop using K-LINK business name, trademarks or symbols.
  • Stop using any Policies, symbols trademarks and any printed material of K-LINK products.

• The calculation of Bonus Payment is based on the Business Value(BV) of K-LINK products.
• The Bonus Payment shall be paid to the Distributors on the 25th day of following month, Year-End Bonus shall be paid on the first month of the following year.
• A member once received the commission statement must bring to the notice of the Company any discrepancy in such statement within two days of receipt of the commission statement.
• Any payment of commission to a member would be subject to deduction of tax at source at applicable rates as per applicable laws for the time being in force.
• Since the Marketing Plan of the Company is subject to change at the discretion of the Company, the commission payable to a member may, therefore vary. If any change is effected by the Company in between, the member shall not have any objection to that.
• Upon receiving the monthly Bonus statement, the Distributor should immediately check for discrepancies or errors and report within 2 days from the receipt of statement. Beyond this point the Company bears no responsibility.
• All purchase receipt that do not bear the Distributors ID number correctly will not be included for the monthly Bonus calculations.
• The Bonus for an amount of Rs.500/-and below will be paid by cash vouchers and the amount above Rs.500/-will be paid by cheques.

Product Display and packaging :

• A Distributor is not permitted to repack or add trademarks to K-LINK Products.
• K-LINK products must be sold in its original packaging.
• A Distributor is not permitted to sell or display K-LINK products and products literature in any retail outlets or stalls.
• A Distributor must not display or sell its products at any exhibitions or trade fair without written approval from the company.

Advertisement and Use of trademark:

• A Distributor is not allowed to advertise K-LINK products or its Marketing Plan without written approval from the Company.
• A Distributor is not allowed private use of the name and registered trademarks of K-LINK products or any symbols representing K-LINK or its product except for the printed material provided by the Company.
• When a Distributorship is terminated or cancelled, the Distributor must
  • Stop using K-LINK business name, trademarks or symbols.
  • Stop using any Policies, symbols trademarks and any printed material of K-LINK products.

• A Distributor is not allowed to change sponsors. K-LINK will also not process applications submitted by a single party.
• A Distributor is allowed to maintain only ONE account. The Company has the right to cancel any other account maintained by the Distributor.
• Distributor who voluntarily terminates his/her account can reapply to be a Distributor again after 6 months.
• If a new distributor is unable to purchase 100BV worth of products within 12 months, his/her distributorship will be automatically cancelled. A new application is required if he/she intends to continue his/her distributorship.
• The spouse of a Distributor can be a Distributor. The sponsor must be his wife or her husband and not allowed to be sponsored in other groups.
• If two Distributors get married they can select to
  • Maintain their respective groups of down lines independently.
  • Give up one of the Distributorship to jointly operate as a single Distributorship. In this case the abandoned group of down lines will continue with its original operation.
7. In the event of divorce a joint Distributorship will then be settled in accordance with their divorce agreement or the courts ruling.

If any Distributor is found to violate any of the above rules and regulations, K-LINK will seek appropriate actions which may end up terminating the Distributor itself.

K-LINK doses not Allow/Permit the Transfer or Sales of Distributorship in any form to prevent Distributors from seeking personal benefits.
Cancellation / Termination / Death of Distributor

• If a new Distributor is unable to purchase 100 BV worth of products within 12 months, his/her Distributorship will be automatically cancelled. A new application is required if he/she intends to continue his/her Distributorship.
• Any Distributor who does not comply or violate any Policies, Procedures, Rules and Regulations, Code of Ethics, K-LINK reserves the right to terminate or cancel his / her Distributorship and seek compensations through legal actions.
• A Distributor may write or notify his/her intention to terminate his/her Distributorship in this case, his/her downlines will be automatically transferred to his up lines or sponsor.
• A Distributor who voluntarily terminates or is terminated by the Company may reapply for Distributorship 6 months later. The Company reserves the right to approve or reject the application.
• A Distributor who has terminated his/her own distributorship is not allowed to engage in any direct selling activities for six months.
• Upon termination or cancellation of Distributorship a Distributor is no longer entitled to any privileges or benefits that he / she enjoyed previously.
• A Distributor who has previously terminated and successfully reapplied to be a Distributor will no longer be entitled to the rights and bonuses of his / her previous downlines he / she has to redevelop a new network.
• In the event of death or disability of a Distributor which prevents the Distributor from performing his Distributorship duties, K- LINK will transfer his / her network and all benefits to the persons appointed by his/her as legal beneficiary.
• A Distributor will be terminated if he fails to tender the company in time the orders obtained and the payments collected from prospective purchasers / members.
• A Distributor will be terminated if any incorrect representation or warranty made or given by him/her which in the opinion of the Company is prejudicial to the interest of the company.
• A Distributor will be terminated if he/she is adjudicated as bankrupt or convicted for criminal charges.
• A Distributor will be terminated if he/she breaches the Companys Policies & Procedures and the Code of Conduct.
• A Distributor will be terminated if he/she engages directly and / or indirectly in any business activity that competes or conflicts with the interest of the Company.
• A Distributor will be terminated if he/she Collaborates in any manner with any competitor or adversary of the Company.

The Member in violation or default shall be issued a show cause letter Such member will be given fourteen (14) working days to respond to the allegations / charges against him and explain his position. If the member fails to respond within the stipulated time of if his explanation is found unsatisfactory, the Company shall take appropriate action against him including termination of his membership and other legal remedies as the Company may be entitled to. Upon termination of this membership, the member shall forthwith.

• Cease to procure any order for the products of the Company and refrain from transacting any business on behalf of the company.
• Return to the Company the Membership Card and all relevant documents provided by the Company.

Pay all sums collected from the prospective purchasers to the Company. Deliver the products to all purchasers for whom the member has collected the product from the company for onward delivery. Pay the company all claims and damages as may be legally payable by the member.

In the event of Termination of the membership,

• The Company shall in addition to any other rights or remedies whatsoever, be entitled at any time and from time to time at its absolute discretion, publish or cause to be published in any one or more newspaper any number of notices on such manner as the Company shall consider appropriate, revoking the Membership.
• The costs and expenses or any such advertisement or notices shall be recoverable from the Member as a debt and payable to the Company provided always that no such publications or notice shall discharge, diminish, or affect any manner the Members liabilities to the Company.

In the event of termination, the terminated member agrees to immediately cease to be a member of the company and the terminated members down lines will be rollup to his immediate upline. On termination any commission if payable by the company to the member would be paid to the member net of all claims of the company and only on the member providing the company a no claim conformation letter.

Waiver:

In the event the K-LINK does not exercise its rights in time to act on Polices, Procedures Rules, Regulations and Code of Ethics, if shall not constitute waiver for rights to act. Only a written notice from the Company to a Distribution constitutes waiver of rights to pursue the matter.

Disputes:

• The Company reserves the right to resolve in any way it deems fair and just any dispute arising between two Distributors.
• In the event that two Distributors claim to be the sponsor of a new Distributor the first application received by the Company shall be considered the legitimate application.
• The company does not approve of Poaching. Poaching refers to the recruitment of Distributors from another group or sponsoring the spouse of a Distributor who belongs to another group.

Waiver:

In the event the K-LINK does not exercise its rights in time to act on Polices, Procedures Rules, Regulations and Code of Ethics, if shall not constitute waiver for rights to act. Only a written notice from the Company to a Distribution constitutes waiver of rights to pursue the matter. Disputes:

• The Company reserves the right to resolve in any way it deems fair and just any dispute arising between two Distributors.
• In the event that two Distributors claim to be the sponsor of a new Distributor the first application received by the Company shall be considered the legitimate application.
• The company does not approve of Poaching. Poaching refers to the recruitment of Distributors from another group or sponsoring the spouse of a Distributor who belongs to another group.

Invalidity /Severability:

If any provision or undertaking of this document is declared void, voidable, bad at law or otherwise unenforceable or indications of that effect are received, the Member agrees that such provision or undertaking may be amended in such reasonable manner so as to achieve the intention of the parties hereto or it may be severed from his document.

The invalidity or unenforceability, in whole or in part, of any provisions, terms, or condition hereof shall not affect the validity or enforceability of the remainder of such provisions, term or condition or of any other provision, term, or condition.

Notices: Any further Directive, Rules, Policies or Procedures which may be issued by the Company from time to time shall be deemed to have been sufficiently given to and served on the Member by the Company by placing a copy of such Directives, Policies of Procedures on the Notice Board at the Companys Principal Office and shall be read together with and deemed to be part of the Policies & Procedures.

For all purpose the registered address of the member would be address for communication email communication at the given email id would be valid service. Member is required to intimate the company promptly any change in the registered address or email id.

Invalidity /Severability:

If any provision or undertaking of this document is declared void, voidable, bad at law or otherwise unenforceable or indications of that effect are received, the Member agrees that such provision or undertaking may be amended in such reasonable manner so as to achieve the intention of the parties hereto or it may be severed from his document.

The invalidity or unenforceability, in whole or in part, of any provisions, terms, or condition hereof shall not affect the validity or enforceability of the remainder of such provisions, term or condition or of any other provision, term, or condition.

Notices:

Any further Directive, Rules, Policies or Procedures which may be issued by the Company from time to time shall be deemed to have been sufficiently given to and served on the Member by the Company by placing a copy of such Directives, Policies of Procedures on the Notice Board at the Companys Principal Office and shall be read together with and deemed to be part of the Policies & Procedures.

For all purpose the registered address of the member would be address for communication email communication at the given email id would be valid service. Member is required to intimate the company promptly any change in the registered address or email id.

Amendments:

The company reserves the right to add, delete or amend without prior notice the above Rules as and when deems appropriate or necessary.

Time & Payment:
Time wherever mentioned herein and payments shall be deemed to be the essence of understanding between company and members.
The members hereby agree, confirm and convenant that:

Strict confidentiality shall be maintained by his/her with regard to the information received in respect of the Company including its products, marketing and other strategies, other members, other business associates of the Company. During the term of his/her membership with the Company and one year thereafter not to engage in such relationship, occupation or any other business activities which is directly related to and similar to the business in which the company is now involved or becomes involved during the term of his/her membership, nor will be engaged in any other activities which conflict with his obligations with the Company. He/She shall also not involve himself/herself during the term of his/her membership and one year thereafter in any activities, which would amount to competition to the business of the Company or help in any manners the competitor(s) of the Company. During the term of his/her membership with the Company and one year thereafter he/she will not without the Companys express written consent either on his/her own behalf or on behalf of another (1) contact or solicit employees of the Company for the purpose of hiring them (2) hire Companys employees or (3) solicit business for any competitors of the Company.

Amendments:
The company reserves the right to add, delete or amend without prior notice the above Rules as and when deems appropriate or necessary.
Time & Payment:
Time wherever mentioned herein and payments shall be deemed to be the essence of understanding between company and members.
The members hereby agree, confirm and convenant that:

Strict confidentiality shall be maintained by his/her with regard to the information received in respect of the Company including its products, marketing and other strategies, other members, other business associates of the Company. During the term of his/her membership with the Company and one year thereafter not to engage in such relationship, occupation or any other business activities which is directly related to and similar to the business in which the company is now involved or becomes involved during the term of his/her membership, nor will be engaged in any other activities which conflict with his obligations with the Company. He/She shall also not involve himself/herself during the term of his/her membership and one year thereafter in any activities, which would amount to competition to the business of the Company or help in any manners the competitor(s) of the Company. During the term of his/her membership with the Company and one year thereafter he/she will not without the Companys express written consent either on his/her own behalf or on behalf of another (1) contact or solicit employees of the Company for the purpose of hiring them (2) hire Companys employees or (3) solicit business for any competitors of the Company.

Interpretation:

In these Policies & Procedures, where the context so admits:

• Words importing the masculine gender shall include the feminine and vice versa.
• Words importing the singular number shall include the plural number and vice versa.
• Unless repugnant to the context the World COMPANY shall mean K-LINK Healthcare (India) Pvt. Ltd.

Arbitration:

Any dispute arising between a member and the Company in respect of the Companys Policies and Procedures, Terms and Conditions of the membership or any other activity of the member of the Company shall be resolved under the Indian Arbitration and Condition Act, 1996 by a sole Arbitrator to be appointed by the Company. The award given by the sole Arbitrator shall be final and bindings on both the parties. The arbitration award shall be in English language and the arbitration proceedings would be held at Chennai. The Courts in Chennai alone shall have to competent jurisdiction.

Interpretation and governing law:
The Policies and Procedures of the Company are to be constructed and interpreted in accordance with the laws of the Union of India.

• Study and comprehend the product Manual, Policies and Procedures and other Terms & Conditions governing the membership and business of the Company.
• Encourage and ensure that all members sponsored by him and his downlines to do the same and to assist and guide them.
• Be conversant with the contents of the Starter Kit / Business Kit and use it to explain the details of the programme to prospective purchasers / members to enable them to make an informed decision.
• Present the company product and business opportunity ethically and professionally without misleading or exaggerating or misrepresenting.
• Inform the customer of the rights and benefits attached to the purchase of the products.
• Maintain strict confidentiality with regard to information received from purchase / prospective members.
• Not use the Companys Name Logo, stationery, premises etc for any purpose other than for the promotion of the Companys business as permitted by the company.
• Indemnify and keep indemnified the Company against all claims, actions, proceedings damages, costs, expenses and any other loss, arising from any etc., omission, negligence, default or misconduct of the manner.
• Abide by and adhere to the Policies & Procedures and Code of Conduct & Ethics.

Interpretation:

In these Policies & Procedures, where the context so admits:

• Words importing the masculine gender shall include the feminine and vice versa.
• Words importing the singular number shall include the plural number and vice versa.
• Unless repugnant to the context the World COMPANY shall mean K-LINK Healthcare (India) Pvt. Ltd.

Arbitration:

Any dispute arising between a member and the Company in respect of the Companys Policies and Procedures, Terms and Conditions of the membership or any other activity of the member of the Company shall be resolved under the Indian Arbitration and Condition Act, 1996 by a sole Arbitrator to be appointed by the Company. The award given by the sole Arbitrator shall be final and bindings on both the parties. The arbitration award shall be in English language and the arbitration proceedings would be held at Chennai. The Courts in Chennai alone shall have to competent jurisdiction.

Interpretation and governing law:

The Policies and Procedures of the Company are to be constructed and interpreted in accordance with the laws of the Union of India.

Interpretation:

In these Policies & Procedures, where the context so admits:

• Words importing the masculine gender shall include the feminine and vice versa.
• Words importing the singular number shall include the plural number and vice versa.
• Unless repugnant to the context the World COMPANY shall mean K-LINK Healthcare (India) Pvt. Ltd.

Arbitration:

Any dispute arising between a member and the Company in respect of the Companys Policies and Procedures, Terms and Conditions of the membership or any other activity of the member of the Company shall be resolved under the Indian Arbitration and Condition Act, 1996 by a sole Arbitrator to be appointed by the Company. The award given by the sole Arbitrator shall be final and bindings on both the parties. The arbitration award shall be in English language and the arbitration proceedings would be held at Chennai. The Courts in Chennai alone shall have to competent jurisdiction.

Interpretation and governing law:

The Policies and Procedures of the Company are to be constructed and interpreted in accordance with the laws of the Union of India.